Purchase Info
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CONTACT |
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If you have any questions or concerns regarding your online order or any other issue please contact us.
Our customer service team is available Monday to Friday from 10am to 2pm CEST.
Email: customer@edmmond.com |
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SHIPPING Shipping costs include transport, insurance and customs clearance at origin. For deliveries to countries outside the European Union, customs charges at destination and other taxes (customs duties) are not included; it will be the recipient who will have to pay them in cash in order to receive the goods. The recipient will be responsible for all import charges and taxes incurred at the destination customs office. If you have any further questions, you can write an email to customer@edmmond.com and we will solve your doubts. Delivery time may be longer during the sales period. The order will be prepared 24 hours after payment from Monday to Friday and the express delivery will be effective for orders placed before 14pm of the same day. SHIPPING COST |
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RETURNS IN GERMANY We do not offer an exchange service. If you wish, you may make a return and place a new order. If you want to request a refund: Klicken Sie hier The items to be returned must be in perfect condition; they must not have been used and must be returned in the same condition in which they were first delivered (packaging, labels, etc.). Otherwise, a deduction of up to 100% of the price of the item may be made. Remember that the original box is part of the product. Properly pack the original box in the shipping carton to avoid damage during shipping (you may use the same shipping carton or other protective packaging). Socks and underwear cannot be returned. Refunds will be initiated once the items have arrived (shipping costs will not be refunded, if applicable). |
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INTERNATIONAL ONLINE RETURNS How can I return an item? For international orders, send the package to our facilities by any courier service at your expense. Returns by courier are at the customer's expense. We cannot accept responsibility for items damaged or lost in transit. For this reason, we recommend using a tracking service. We recommend that you return the item in its original packaging. 1. Send us an email to customer@edmmond.com specifying the product you wish to return. Don't forget to send us the tracking number so that we know where your order is. 2. Send the package at your own expense to the following address: SlS Logística. Camino de Seseña Nuevo, s/n. Nave 3. Seseña, Toledo. 45223. Seseña, Toledo. 45223. Spain. Phone: +34918607397 All archive items are sold as final sale. We do not accept returns on these items. To be eligible for a refund, items must be returned unused and with all original brand labels attached. If you cancel or return one or more items, we will refund your money. Once we have inspected the returned products, we will issue a refund (excluding shipping costs). You will receive an email confirming that your return has been processed. Refunds will be issued automatically using the same payment method you used for the original purchase, unless otherwise agreed. The refund will appear in your bank account within 3-5 business days after processing, or 1 business day for PayPal orders. For underwear and mask, we do not accept returns or exchanges, so be sure to bring the right size. If you have any questions, concerns or comments, please contact our Customer Service Department at customer@edmmond.com. |
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INTERNATIONAL EXCHANGES We do not offer an exchange service for international orders. If you wish, you may make a return and place a new order. |
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IN STORE ONLINE RETURNS If the exchange is an online purchase, you can exchange the size in store, but you can not change color or model. You can visit any of our stores. We will be happy to greet you!. We don’t offer full refunds for online orders in store at this time. Our stores in Madrid: c / Claudio Coello, 21 c / Fuencarral, 74 Or our store in Valencia: c / Conde de Salvatierra, 29 As for the underwear and socks, we do not accept returns or changes so make sure you take the right size. All Archive items are sold as final sale. We do not accept returns/ exchanges on these items. |
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IN STORE RETURNS You can drop off a return in one of our Spain Stores to be sent to us for processing. Madrid Store: c / Claudio Coello, 21 c / Fuencarral, 74 Valencia Store: c / Conde de Salvatierra, 29 Please provide to our store colleagues your order number and the reason for return. In store returns are subject to special terms and conditions that will be explained at the time of the return. As for the underwear, we do not accept returns or changes so make sure you take the right size. |
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SPAIN ONLINE RETURNS AND EXCHANGES Request a refund: Klicken Sie hier All Archive Products (not sale) items are sold as final sale. We do not accept returns / exchanges on these items. We do not accept returns or exchanges for underwear so make sure to purchase the correct size. If you require any further assistance please e-mail: customer@edmmond.com |
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All Archive Sale and Sample Sale items are sold as Final Sale. We do not accept returns or changes on the items bought in this categories. |
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If you have any questions, doubts or comments, please contact our customer service department at customer@edmmond.com. |
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The purchase amount will be debited from your account as soon as the order has been placed. |
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CREDIT CARD You can pay with Visa, Mastercard, Maestro and American Express. Visa and Mastercard are verified by a security code. Payment is charged to your card once you place your order. |
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PAYPAL Payment with PayPal account. |
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KLARNA Payment in 3 interest-free installments. |